Tough Decision Adaptability Flexibity Change Business

7 Steps to Make Tough Decisions with Confidence and Clarity

Making tough decisions is a normal part of running a business. The stakes are high, and the decisions we make can be the cause of some considerable changes. Some changes happen gradually, like the rising of the sun – almost imperceptibly – from complete darkness to broad daylight. Other changes are sudden, and cause a …

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Connection Emotions Unforgettable Customer Experience

3 Focus Steps to Create an Unforgettable Customer Experience

The Customer Experience is a fundamental topic that every single business must pay premium attention to, because if you don’t have customers, you don’t have a business.  When we talk about customer experience, you could picture a retail setting, with a friendly and helpful sales assistant making you feel like a VIP as they offer …

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Impact on Sustainability

Your Profound Impact on Sustainability – The 4 Areas to Assess

When we talk about the earth, the environment and sustainability, how much do we recognise our own impact? Do we really understand the prolonged impact of our actions? Some actions have a very clear cause and effect, while others have an impact that is harder to see in the immediate time, and yet could cause …

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